MA000098  PR714182
FAIR WORK COMMISSION

DETERMINATION


Fair Work Act 2009

s.156—4 yearly review of modern awards

4 yearly review of modern awards
(AM2014/65)

AMBULANCE AND PATIENT TRANSPORT INDUSTRY AWARD 2010
[MA000098]

Ambulance and patient transport

JUSTICE ROSS, PRESIDENT
DEPUTY PRESIDENT CLANCY
COMMISSIONER BISSETT

MELBOURNE, 25 NOVEMBER 2019

4 yearly review of modern awards – Ambulance and Patient Transport Industry Award 2010 – modern award varied.

A. Further to the decisions issued by the Full Bench of the Fair Work Commission on 24 October 2019 [[2019] FWCFB 7173] and 25 November 2019 [[2019] FWCFB 7854] the Ambulance and Patient Transport Industry Award 2010 is varied as follows:

1. By deleting all clauses, schedules and appendices.

2. By inserting the clauses and schedules attached.

B. This determination comes into operation from 4 February 2020. In accordance with s.165(3) of the Fair Work Act 2009, this determination does not take effect until the start of the first full pay period that starts on or after 4 February 2020.

PRESIDENT

Printed by authority of the Commonwealth Government Printer

Ambulance and Patient Transport Industry Award 2020

Table of Contents

Part 1— Application and Operation of this Award 3
1. Title and commencement 3
2. Definitions 3
3. The National Employment Standards and this award 4
4. Coverage 4
5. Individual flexibility arrangements 5
6. Requests for flexible working arrangements 7
7. Facilitative provisions 8
Part 2— Types of Employment and Classifications 8
8. Types of employment 8
9. Full-time employees 9
10. Part-time employees 9
11. Casual employees 9
12. Classifications 12
Part 3— Hours of Work 12
13. Ordinary hours of work 12
14. Rostering arrangements 13
15. Breaks 13
Part 4— Wages and Allowances 14
16. Minimum rates 14
17. Payment of wages 18
18. Allowances 19
19. Superannuation 24
Part 5— Overtime and Penalty Rates 25
20. Overtime 25
21. Penalty rates 28
Part 6— Leave and Public Holidays 28
22. Annual leave 28
23. Personal/carer’s leave and compassionate leave 33
24. Parental leave and related entitlements 33
25. Community service leave 33
26. Unpaid family and domestic violence leave 34
27. Public holidays 34
Part 7— Consultation and Dispute Resolution 34
28. Consultation about major workplace change 34
29. Consultation about changes to rosters or hours of work 35
30. Dispute resolution 36
Part 8— Termination of employment and Redundancy 37
31. Termination of employment 37
32. Redundancy 38
Schedule A —Classification Definitions 40
Schedule B —Summary of Hourly Rates of Pay—Clerical and Administrative Support Classifications 44
Schedule C —Summary of Monetary Allowances 46
Schedule D —Agreement to Take Annual Leave in Advance 49
Schedule E —Agreement to Cash Out Annual Leave 50
Schedule F —Part-day Public Holidays 51

Part 1—Application and Operation of this Award

1. Title and commencement

1.1 This award is the Ambulance and Patient Transport Industry Award 2020.

1.2 This modern award commenced operation on 1 January 2010. The terms of the award have been varied since that date.

1.3 A variation to this award does not affect any right, privilege, obligation or liability that a person acquired, accrued or incurred under the award as it existed prior to that variation.

2. Definitions

In this award, unless the contrary intention appears:

3. The National Employment Standards and this award

3.1 The National Employment Standards (NES) and this award contain the minimum conditions of employment for employees covered by this award.

3.2 Where this award refers to a condition of employment provided for in the NES, the NES definition applies.

3.3 The employer must ensure that copies of the award and the NES are available to all employees to whom they apply, either on a notice board which is conveniently located at or near the workplace or through accessible electronic means.

4. Coverage

4.1 This industry award covers any employers throughout Australia in the ambulance and patient transport industry and their employees in the classifications listed in Schedule A—Classification Definitions to the exclusion of any other modern award.

4.2 The ambulance and patient transport industry means the provision of ambulance and patient transport services and ambulance and patient transport education and training.

4.3 This award does not cover an employer bound by any of the following awards:

(a) Aged Care Award 2010;

(b) Health Professionals and Support Services Award 2010;

(c) Medical Practitioners Award 2020;

(d) Nurses Award 2010; or

(e) Social, Community, Home Care and Disability Services Industry Award 2010.

4.4 This award covers any employer which supplies labour on an on-hire basis in the ambulance and patient transport industry in respect of on-hire employees in classifications covered by this award, and those on-hire employees, while engaged in the performance of work for a business in that industry. Clause 4.4 operates subject to the exclusions from coverage in this award.

4.5 This award does not cover:

(a) employees excluded from award coverage by the Act;

(b) employees who are covered by a modern enterprise award or an enterprise instrument (within the meaning of the Fair Work (Transitional Provisions and Consequential Amendments) Act 2009), or employers in relation to those employees; or

(c) employees who are covered by a State reference public sector modern award or a State reference public sector transitional award (within the meaning of the Fair Work (Transitional Provisions and Consequential Amendments) Act 2009 (Cth)), or employers in relation to those employees.

4.6 Where an employer is covered by more than one award, an employee of that employer is covered by the award classification which is most appropriate to the work performed by the employee and to the environment in which the employee normally performs the work.

5. Individual flexibility arrangements

5.1 Despite anything else in this award, an employer and an individual employee may agree to vary the application of the terms of this award relating to any of the following in order to meet the genuine needs of both the employee and the employer:

(a) arrangements for when work is performed; or

(b) overtime rates; or

(c) penalty rates; or

(d) allowances; or

(e) annual leave loading.

5.2 An agreement must be one that is genuinely made by the employer and the individual employee without coercion or duress.

5.3 An agreement may only be made after the individual employee has commenced employment with the employer.

5.4 An employer who wishes to initiate the making of an agreement must:

(a) give the employee a written proposal; and

(b) if the employer is aware that the employee has, or reasonably should be aware that the employee may have, limited understanding of written English, take reasonable steps (including providing a translation in an appropriate language) to ensure that the employee understands the proposal.

5.5 An agreement must result in the employee being better off overall at the time the agreement is made than if the agreement had not been made.

5.6 An agreement must do all of the following:

(a) state the names of the employer and the employee; and

(b) identify the award term, or award terms, the application of which is to be varied; and

(c) set out how the application of the award term, or each award term, is varied; and

(d) set out how the agreement results in the employee being better off overall at the time the agreement is made than if the agreement had not been made; and

(e) state the date the agreement is to start.

5.7 An agreement must be:

(a) in writing; and

(b) signed by the employer and the employee and, if the employee is under 18 years of age, by the employee’s parent or guardian.

5.8 Except as provided in clause 5.7(b), an agreement must not require the approval or consent of a person other than the employer and the employee.

5.9 The employer must keep the agreement as a time and wages record and give a copy to the employee.

5.10 The employer and the employee must genuinely agree, without duress or coercion to any variation of an award provided for by an agreement.

5.11 An agreement may be terminated:

(a) at any time, by written agreement between the employer and the employee; or

(b) by the employer or employee giving 13 weeks’ written notice to the other party (reduced to 4 weeks if the agreement was entered into before the first full pay period starting on or after 4 December 2013).

5.12 An agreement terminated as mentioned in clause 5.11(b) ceases to have effect at the end of the period of notice required under that clause.

5.13 The right to make an agreement under clause 5 is additional to, and does not affect, any other term of this award that provides for an agreement between an employer and an individual employee.

6. Requests for flexible working arrangements

6.1 Employee may request change in working arrangements

6.2 Responding to the request

(a) the needs of the employee arising from their circumstances;

(b) the consequences for the employee if changes in working arrangements are not made; and

(c) any reasonable business grounds for refusing the request.

6.3 What the written response must include if the employer refuses the request

(a) Clause 6.3 applies if the employer refuses the request and has not reached an agreement with the employee under clause 6.2.

(b) The written response under section 65(4) must include details of the reasons for the refusal, including the business ground or grounds for the refusal and how the ground or grounds apply.

(c) If the employer and employee could not agree on a change in working arrangements under clause 6.2, then the written response under section 65(4) must:

6.4 What the written response must include if a different change in working arrangements is agreed

6.5 Dispute resolution

7. Facilitative provisions

7.1 A facilitative provision provides that the standard approach in an award provision may be departed from by agreement between an employer and an individual employee, or an employer and the majority of employees in the enterprise or part of the enterprise concerned.

7.2 Facilitative provisions in this award are contained in the following clauses:

    Clause

    Provision

    Agreement between an employer and:

    Ordinary hours of work and roster cycles

 

    Paid crib time

    An individual

    Relieving duties

    An individual or a majority of employees

    Time off instead of payment for overtime

    An individual

    Annual leave in advance

    An individual

    Cashing out of annual leave

    An individual

    Substitution of public holidays

    An individual


Part 2—Types of Employment and Classifications

8. Types of employment

8.1 Employees under this award will be employed in one of the following categories:

(a) full-time;

(b) part-time; or

(c) casual.

8.2 At the time of engagement, an employer will inform each employee of the terms of their engagement and in particular whether they are to be full-time, part-time or casual. This decision will then be recorded in a time and wages record.

9. Full-time employees

A full-time employee is an ongoing employee engaged to work an average of 38 ordinary hours per week.

10. Part-time employees

10.1 A part-time employee:

(a) is engaged to work less than 38 ordinary hours per week or less than an average of 38 hours per week over a roster cycle;

(b) has a regular pattern of work specifying the hours and days of the week to be worked;

(c) has specified daily commencement and finishing times; and

(d) receives remuneration, leave and other paid entitlements, on a pro rata basis to a full-time employee employed for 38 hours per week for that classification, according to the number of hours worked.

10.2 At the time of engagement, the employer and the part-time employee will agree in writing on the hours to be worked each day, the days to be worked and the actual starting and finishing times each day.

10.3 Any agreed variation to the regular pattern of work will be recorded in writing.

10.4 The minimum shift length for a part-time employee will be 4 consecutive hours.

10.5 All time worked in excess of the hours specified in accordance with clauses 10.2 or 10.3 will be overtime and paid in accordance with clause 20Overtime of this award.

10.6 The provisions of clause 27Public holidays will apply to part-time employees.

11. Casual employees

11.1 A casual employee is an employee who is engaged and paid as a casual employee and will not include a part-time or full-time employee.

11.2 On each occasion a casual employee is required to attend work the employee will be paid for a minimum of 3 hours’ work, except by agreement between the employer and the employee.

11.3 Casual loading

(a) For each hour worked, a casual employee must be paid:

(b) The casual loadings in clause 11.3 are paid instead of any weekend or public holiday rate that would otherwise apply.

11.4 Casual employees are not entitled to accrued days off (ADOs), paid personal leave/carer’s leave and compassionate leave, parental leave (except for an eligible casual), annual leave, public holidays, notice of termination or redundancy pay.

11.5 Right to request casual conversion

(a) A person engaged by a particular employer as a regular casual employee may request that their employment be converted to full-time or part-time employment.

(b) A regular casual employee is a casual employee who has in the preceding period of 12 months worked a pattern of hours on an ongoing basis which, without significant adjustment, the employee could continue to perform as a full-time employee or part-time employee under the provisions of this award.

(c) A regular casual employee who has worked equivalent full-time hours over the preceding period of 12 months’ casual employment may request to have their employment converted to full-time employment.

(d) A regular casual employee who has worked less than equivalent full-time hours over the preceding period of 12 months’ casual employment may request to have their employment converted to part-time employment consistent with the pattern of hours previously worked.

(e) Any request under clause 11.5 must be in writing and provided to the employer.

(f) Where a regular casual employee seeks to convert to full-time or part-time employment, the employer may agree to or refuse the request, but the request may only be refused on reasonable grounds and after there has been consultation with the employee.

(g) Reasonable grounds for refusal include that:

(h) For any ground of refusal to be reasonable, it must be based on facts which are known or reasonably foreseeable.

(i) Where the employer refuses a regular casual employee’s request to convert, the employer must provide the casual employee with the employer’s reasons for refusal in writing within 21 days of the request being made.

(j) If the employee does not accept the employer’s refusal, this will constitute a dispute that will be dealt with under the dispute resolution procedure in clause 30Dispute resolution. Under that procedure, the employee or the employer may refer the matter to the Fair Work Commission if the dispute cannot be resolved at the workplace level.

(k) Where it is agreed that a casual employee will have their employment converted to full-time or part-time employment as provided for in clause 11.5, the employer and employee must discuss and record in writing:

(l) The conversion will take effect from the start of the next pay cycle following such agreement being reached unless otherwise agreed.

(m) Once a casual employee has converted to full-time or part-time employment, the employee may only revert to casual employment with the written agreement of the employer.

(n) A casual employee must not be engaged and re-engaged (which includes a refusal to re-engage), or have their hours reduced or varied, in order to avoid any right or obligation under clause 11.5.

(o) Nothing in clause 11.5 obliges a regular casual employee to convert to full-time or part-time employment, nor permits an employer to require a regular casual employee to so convert.

(p) Nothing in clause 11.5 requires an employer to increase the hours of a regular casual employee seeking conversion to full-time or part-time employment.

(q) An employer must provide a casual employee, whether a regular casual employee or not, with a copy of the provisions of clause 11.5 within the first 12 months of the employee’s first engagement to perform work. In respect of casual employees already employed as at 1 October 2018, an employer must provide such employees with a copy of the provisions of clause 11.5 by 1 January 2019.

(r) A casual employee’s right to request to convert is not affected if the employer fails to comply with the notice requirements in clause 11.5(q).

12. Classifications

Classification definitions are set out in Schedule A—Classification Definitions. An employee must be employed in a classification in Schedule A—Classification Definitions.

Part 3—Hours of Work

13. Ordinary hours of work

13.1 Ordinary hours and roster cycles

(a) The ordinary hours of work for a full-time employee are 38 hours per week or an average of 38 hours per week spread over the employee’s roster cycle.

(b) The ordinary hours of work for a part-time employee will be in accordance with clause 10Part-time employees.

(c) For the purposes of clause 13, the working week will commence at midnight on a Sunday.

(d) Subject to mutual agreement, employees may work ordinary hours on a 10/14 roster arrangement.

13.2 Additional leave / accrued days off

(a) An employer may roster an employee to regularly work 40 ordinary hours per week, in which case the employee is entitled to either:

(b) An employer and an employee may only change the employee’s ADO by mutual agreement.

(c) Where an employee’s ADO falls on a public holiday, another ADO will be determined by the employer to be taken instead. This alternative ADO will be taken within the same 4 week cycle where practical.

13.3 Maximum consecutive shifts

(a) No employee will be required to work shifts on more than 10 consecutive shifts without 24 hours off duty.

(b) Any employee who agrees to work shifts on more than 12 consecutive shifts without 24 hours off duty, will be paid for the 13th shift and any further consecutive shifts worked, at 300% of the ordinary hourly rate until 24 hours off duty is provided. For the purposes of clause 13.3(b), the employee is not taken to work a further shift where the employee works for up to one hour beyond the finishing time of their normal rostered shift for the purpose of completing a case which commenced during that shift.

14. Rostering arrangements

14.1 Hours of duty may be worked Monday to Sunday in accordance with rosters.

14.2 Rosters must be posted in a conspicuous place at each workplace. For full-time and part-time employees, rosters must show periods of duty of 28 days and be posted at least 28 days in advance of the roster commencing.

14.3 The employer will, wherever practicable, exhibit rotating rosters.

14.4 Rosters will show:

(a) starting and finishing times and time off, on a continuing basis;

(b) on-call branch station posting;

(c) on-call duty for each 14 days; and

(d) where possible approved leave periods as determined in accordance with the provisions of Part 6—Leave and Public Holidays .

14.5 Saturday and Sunday duty will be equitably distributed between employees.

14.6 For incidents of sickness of an employee or other unforeseen circumstances, the duty periods prescribed by the roster may be temporarily altered by displaying a notice to that effect.

14.7 The arrangement of ordinary working hours is to be by agreement between the employer and the majority of employees in the workplace or part of the workplace.

15. Breaks

15.1 Unpaid meal breaks

15.2 Paid crib time

(a) By mutual agreement between the employer and the employee, an employee will be allowed a period of 20 minutes crib time during each shift for the purpose of taking a meal, instead of a meal break under clause 15.1.

(b) Operational employees will be allowed a period of 20 minutes crib time during each shift for the purpose of taking a meal, instead of a meal break under clause 15.1.

(c) The crib period will be counted as time worked and taken at a time and place directed by the employer.

15.3 Paid rest breaks

(a) the first, between starting work and the usual meal break; and

(b) the second between the usual meal break and finishing work.

15.4 Changing time

Part 4—Wages and Allowances

16. Minimum rates

16.1 An employer must pay employees the following minimum rates for ordinary hours worked by the employee:

16.2 Higher duties

16.3 Secondment

(a) Secondment of any employee to a recognised tertiary institution is subject to approval by the employee’s employer.

(b) An operational employee seconded from an ambulance service to a recognised tertiary institution in a teaching or related capacity will:

(c) Notwithstanding anything else contained in this award, any period of secondment may be terminated by:

16.4 Relieving duties

(a) Routine relieving duties which require an operational employee to live away from home, will be performed by a Regional Relieving Officer (RRO).

(b) Where an RRO is not available, an Ambulance Officer/Ambulance Paramedic or Student Ambulance Officer/Paramedic Level 2 or 3 may be required to perform relieving duties.

(c) In the absence of mutual agreement to the contrary between the employer and employee(s) concerned, when relieving is to be performed by an employee other than an employee appointed as a RRO, such relieving will be equitably distributed amongst all Ambulance Officers/Paramedics.

(d) An employee who is required to relieve another employee, may be required to work the hours and on-call roster of the employee being relieved.

17. Payment of wages

NOTE: Regulations 3.33(3) and 3.46(1)(g) of Fair Work Regulations 2009 set out the requirements for pay records and the content of payslips including the requirement to separately identify any allowance paid.

17.1 Wages will be paid either weekly or fortnightly by cheque or electronic funds transfer into the employee’s nominated bank or financial institution account. Payment will be made no later than Wednesday in the pay week. Where a public holiday falls in that week, payment will be made by Thursday.

17.2 Payment on termination of employment

(a) The employer must pay an employee no later than 7 days after the day on which the employee’s employment terminates:

(b) The requirement to pay wages and other amounts under clause 17.2(a) is subject to further order of the Commission and the employer making deductions authorised by this award or the Act.

18. Allowances

NOTE: Regulations 3.33(3) and 3.46(1)(g) of Fair Work Regulations 2009 set out the requirements for pay records and the content of payslips including the requirement to separately identify any allowance paid.

18.1 Employers must pay to an employee such allowances as the employee is entitled to under this clause. See Schedule C—Summary of Monetary Allowances for a summary of monetary allowances.

18.2 Wage-related allowances

18.3 Expense-related allowances

(h) Clause 18.3(g) will not apply to relieving staff whilst living away from home.

19. Superannuation

19.1 Superannuation legislation

(a) Superannuation legislation, including the Superannuation Guarantee (Administration) Act 1992 (Cth), the Superannuation Guarantee Charge Act 1992 (Cth), the Superannuation Industry (Supervision) Act 1993 (Cth) and the Superannuation (Resolution of Complaints) Act 1993 (Cth), deals with the superannuation rights and obligations of employers and employees. Under superannuation legislation individual employees generally have the opportunity to choose their own superannuation fund. If an employee does not choose a superannuation fund, any superannuation fund nominated in the award covering the employee applies.

(b) The rights and obligations in these clauses supplement those in superannuation legislation.

19.2 Employer contributions

19.3 Voluntary employee contributions

(a) Subject to the governing rules of the relevant superannuation fund, an employee may, in writing, authorise their employer to pay on behalf of the employee a specified amount from the post-taxation wages of the employee into the same superannuation fund as the employer makes the superannuation contributions provided for in clause 19.2.

(b) An employee may adjust the amount the employee has authorised their employer to pay from the wages of the employee from the first of the month following the giving of three months’ written notice to their employer.

(c) The employer must pay the amount authorised under clauses 19.3(a) or 19.3(b) no later than 28 days after the end of the month in which the deduction authorised under clauses 19.3(a) or 19.3(b) was made.

19.4 Superannuation fund

(a) AustralianSuper;

(b) First State Super;

(c) Sunsuper;

(d) HESTA Super Fund;

(e) Tasplan;

(f) any superannuation fund to which the employer was making superannuation contributions for the benefit of its employees before 12 September 2008, provided the superannuation fund is an eligible choice fund and is a fund that offers a MySuper product or is an exempt public sector superannuation scheme; or

(g) a superannuation fund or scheme which the employee is a defined benefit member of.

Part 5—Overtime and Penalty Rates

20. Overtime

20.1 Overtime rates

20.2 In the calculation of overtime each day stands alone.

20.3 Rest period after overtime

(a) Overtime should be arranged so that an employee has at least 8 consecutive hours off duty between the work of successive days.

(b) An employee working overtime, who does not have at least 8 consecutive hours off duty between workdays, must be released until the employee has had 8 consecutive hours off duty, without loss of pay for ordinary working time during such absences.

(c) An employee who is required to continue or resume work without having had 8 consecutive hours off duty, must be paid at the rate of 200% until released from duty for 8 hours.

(d) The employee in clause 20.3(c) is then entitled to be released from duty under clause 20.3(b).

20.4 Time off instead of payment for overtime

(a) An employee and employer may agree in writing to the employee taking time off instead of being paid for a particular amount of overtime that has been worked by the employee.

(b) The period of time off that an employee is entitled to take is equivalent to the overtime payment that would have been made.

(c) Time off must be taken:

(d) If the employee requests at any time, to be paid for overtime covered by an agreement under clause 20.4 but not taken as time off, the employer must pay the employee for the overtime, in the next pay period following the request, at the overtime rate applicable to the overtime when worked.

(e) If time off for overtime that has been worked is not taken within the period of 6 months mentioned in clause 20.4(c), the employer must pay the employee for the overtime, in the next pay period following those 6 months, at the overtime rate applicable to the overtime when worked.

(f) An employer must not exert undue influence or undue pressure on an employee in relation to a decision by the employee to make, or not make, an agreement to take time off instead of payment for overtime.

(g) An employee may, under section 65 of the Act, request to take time off, at a time or times specified in the request or to be subsequently agreed by the employer and the employee, instead of being paid for overtime worked by the employee. If the employer agrees to the request then clause 20.4 will apply for overtime that has been worked.

(h) If, on the termination of the employee’s employment, time off for overtime worked by the employee to which clause 20.4 applies has not been taken, the employer must pay the employee for the overtime at the overtime rate applicable to the overtime when worked.

Jodie is a full-time Ambulance Officer—Year 2. Her ordinary rate of pay is $26.76 per hour. She works 3 hours overtime on Wednesday in addition to her 8 ordinary rostered hours.

Jodie’s entitlement = (8 hours at normal rate) + (3 hours overtime)

= (8 hours) + (2 hours x 150%) + (1 hour x 200%)

= 8 + (3 + 2) hours

= 13 hours

Taken as PAY = 13 x $25.98 = $347.88 for Wednesday

Jodie’s employer must give her 13 hours pay OR if Jodie and her employer agree, Jodie may take the “5 hours overtime pay” as 5 hours off instead:

Taken as TIME OFF = 8 hours paid at ordinary hourly rate plus 5 hours leave paid at ordinary hourly rates

= 8 x $25.98 = $214.08 plus 5 hours leave paid at ordinary hourly rates

20.5 On-call

(a) An employee who is rostered to be on-call is entitled to an on-call allowance in accordance with clause 18.2(h).

(b) Time on-call will not be counted as time worked unless an employee is called out for duty. If called out for duty, the employee will be paid at the rate of 200% of their ordinary hourly rate for such period(s) of duty with a minimum payment of one and a half hours per call, for the time so worked in any period during which the employee is on-call, provided that one and a half hours has elapsed from the commencement of the previous call.

(c) Nothing in clause 20.5 prohibits an employee from temporarily leaving the workplace or home when rostered on-call after having made arrangements satisfactory to the employer, for the proper conduct of the service.

(d) An employee will be free from on-call duty:

(e) No employee will be rostered on-call from the time of ceasing duty immediately before the employee’s rostered day off until the time of commencing duty immediately after the rostered day off.

(f) Except on weekends, public holidays or in cases of an emergency, an employee will not be rostered on-call between 9.00 am and 5.00 pm.

(g) An on-call roster will not require an employee to be on-call for a period of less than 6 hours except by mutual consent between the employer and employee concerned.

20.6 Recall

20.7 Stand-by

21. Penalty rates

21.1 An employee rostered to work ordinary hours between midnight Friday and midnight Sunday will be paid the following penalty rates:

    Ordinary hours worked on

    Penalty rate
    full-time & part-time

    Casual penalty rate (including casual loading)

 

    % of ordinary hourly rate

    Saturday and Sunday

    150%

    175%

    Public holidays

    250%

    200%

21.2 A shift allowance is payable to employees whose rostered hours of ordinary duty finish between 6.00 pm and 8.00 am or commence between 6.00 pm and 6.30 am, see clause 18.2(g).

Part 6—Leave and Public Holidays

22. Annual leave

22.1 Annual leave is provided for in the NES. Clause 22 contains additional provisions.

22.2 Quantum of annual leave

(a) For the purpose of the additional week’s annual leave provided by the NES, a shiftworker is defined as an employee who:

22.3 Payment for annual leave

(a) Before going on annual leave, an employee will be paid the amount of wages they would have received for ordinary time worked had they not been on leave during that period. This includes any allowances, loading, shift allowances, penalties or over-award payments which would have been received had the employee not been on leave.

(b) In addition, the employer must pay the employee a loading of 17.5% of the employee’s ordinary pay for ordinary hours the employee would have worked had they not been on leave during that period.

22.4 Excessive leave accruals: general provision

(a) An employee has an excessive leave accrual if the employee has accrued more than 8 weeks’ paid annual leave (or 10 weeks’ paid annual leave for a shiftworker, as defined by clause 22.2).

(b) If an employee has an excessive leave accrual, the employer or the employee may seek to confer with the other and genuinely try to reach agreement on how to reduce or eliminate the excessive leave accrual.

(c) Clause 22.5 sets out how an employer may direct an employee who has an excessive leave accrual to take paid annual leave.

(d) Clause 22.6 sets out how an employee who has an excessive leave accrual may require an employer to grant paid annual leave requested by the employee.

22.5 Excessive leave accruals: direction by employer that leave be taken

(a) If an employer has genuinely tried to reach agreement with an employee under clause 22.4(b) but agreement is not reached (including because the employee refuses to confer), the employer may direct the employee in writing to take one or more periods of paid annual leave.

(b) However, a direction by the employer under clause 22.5(a):

(c) The employee must take paid annual leave in accordance with a direction under clause 22.5(a) that is in effect.

(d) An employee to whom a direction has been given under clause 22.5(a) may request to take a period of paid annual leave as if the direction had not been given.

22.6 Excessive leave accruals: request by employee for leave

(a) If an employee has genuinely tried to reach agreement with an employer under clause 22.4(b) but agreement is not reached (including because the employer refuses to confer), the employee may give a written notice to the employer requesting to take one or more periods of paid annual leave.

(b) However, an employee may only give a notice to the employer under clause 22.6(a) if:

(c) A notice given by an employee under clause 22.6(a) must not:

(d) An employee is not entitled to request by a notice under clause 22.6(a) more than 4 weeks’ paid annual leave (or 5 weeks’ paid annual leave for a shiftworker, as defined by clause 22.2) in any period of 12 months.

(e) The employer must grant paid annual leave requested by a notice under clause 22.6(a).

22.7 Annual close-down

(a) the employer must give one month’s notice in writing of the proposed close-down;

(b) an employee who has accrued sufficient leave to cover the close-down period will be given leave and will be paid for that leave in accordance with clause 22.3 of this award; and

(c) an employee who has not accrued sufficient leave to cover part or all of the close-down, is allowed paid leave for the period for which they have accrued sufficient leave and given unpaid leave for the remainder of the close-down.

22.8 Payment of accrued annual leave on termination of employment

(a) The NES provides for payment of accrued annual leave upon termination of employment. For the full NES entitlement see section 90(2) of the Act.

(b) An employee engaged for part of any year as a 7 day shiftworker, will be paid, in addition to any other amounts due, an amount equal to 1/48th of the employee’s ordinary pay for the period of employment as a 7 day shiftworker.

22.9 Illness during annual leave

22.10 Public holiday during annual leave

22.11 Annual leave in advance

(a) An employer and employee may agree in writing to the employee taking a period of paid annual leave before the employee has accrued an entitlement to the leave.

(b) An agreement must:

(c) The employer must keep a copy of any agreement under clause 22.11 as an employee record.

(d) If, on the termination of the employee’s employment, the employee has not accrued an entitlement to all of a period of paid annual leave already taken in accordance with an agreement under clause 22.11, the employer may deduct from any money due to the employee on termination an amount equal to the amount that was paid to the employee in respect of any part of the period of annual leave taken in advance to which an entitlement has not been accrued.

22.12 Cashing out of annual leave

(a) Paid annual leave must not be cashed out except in accordance with an agreement under clause 22.12.

(b) Each cashing out of a particular amount of paid annual leave must be the subject of a separate agreement under clause 22.12.

(c) An employer and an employee may agree in writing to the cashing out of a particular amount of accrued paid annual leave by the employee.

(d) An agreement under clause 22.12 must state:

(e) An agreement under clause 22.12 must be signed by the employer and employee and, if the employee is under 18 years of age, by the employee’s parent or guardian.

(f) The payment must not be less than the amount that would have been payable had the employee taken the leave at the time the payment is made.

(g) An agreement must not result in the employee’s remaining accrued entitlement to paid annual leave being less than 4 weeks.

(h) The maximum amount of accrued paid annual leave that may be cashed out in any period of 12 months is 2 weeks.

(i) The employer must keep a copy of any agreement under clause 22.12 as an employee record.

23. Personal/carer’s leave and compassionate leave

Personal/carer’s leave and compassionate leave are provided for in the NES.

24. Parental leave and related entitlements

Parental leave and related entitlements are provided for in the NES.

25. Community service leave

Community service leave is provided for in the NES.

26. Unpaid family and domestic violence leave

Unpaid family and domestic violence leave is provided for in the NES.

NOTE 1: Information concerning an employee’s experience of family and domestic violence is sensitive and if mishandled can have adverse consequences for the employee. Employers should consult with such employees regarding the handling of this information.

NOTE 2: Depending upon the circumstances, evidence that would satisfy a reasonable person of the employee’s need to take family and domestic violence leave may include a document issued by the police service, a court or family violence support service, or a statutory declaration.

27. Public holidays

27.1 Public holidays are provided for in the NES.

27.2 Payment for work done on public holidays

(a) one and a half extra days’ pay; or

(b) equal time off in one period, of which 7 days’ notice will be given; or

(c) one and a half days added to annual leave.

27.3 Public holiday substitution

(a) An employer and employee may agree to substitute another day for a day that would otherwise be a public holiday under the NES.

(b) An employer and employee may agree to substitute another part-day for a part-day that would otherwise be a part-day public holiday under the NES.

27.4 Part-day public holidays

Part 7—Consultation and Dispute Resolution

28. Consultation about major workplace change

28.1 If an employer makes a definite decision to make major changes in production, program, organisation, structure or technology that are likely to have significant effects on employees, the employer must:

(a) give notice of the changes to all employees who may be affected by them and their representatives (if any); and

(b) discuss with affected employees and their representatives (if any):

(c) commence discussions as soon as practicable after a definite decision has been made.

28.2 For the purposes of the discussion under clause 28.1(b), the employer must give in writing to the affected employees and their representatives (if any) all relevant information about the changes including:

(a) their nature; and

(b) their expected effect on employees; and

(c) any other matters likely to affect employees.

28.3 Clause 28.2 does not require an employer to disclose any confidential information if its disclosure would be contrary to the employer’s interests.

28.4 The employer must promptly consider any matters raised by the employees or their representatives about the changes in the course of the discussion under clause 28.1(b).

28.5 In clause 28 significant effects, on employees, includes any of the following:

(a) termination of employment; or

(b) major changes in the composition, operation or size of the employer’s workforce or in the skills required; or

(c) loss of, or reduction in, job or promotion opportunities; or

(d) loss of, or reduction in, job tenure; or

(e) alteration of hours of work; or

(f) the need for employees to be retrained or transferred to other work or locations; or

(g) job restructuring.

28.6 Where this award makes provision for alteration of any of the matters defined at clause 28.5, such alteration is taken not to have significant effect.

29. Consultation about changes to rosters or hours of work

29.1 Clause 29 applies if an employer proposes to change the regular roster or ordinary hours of work of an employee, other than an employee whose working hours are irregular, sporadic or unpredictable.

29.2 The employer must consult with any employees affected by the proposed change and their representatives (if any).

29.3 For the purpose of the consultation, the employer must:

(a) provide to the employees and representatives mentioned in clause 29.2 information about the proposed change (for example, information about the nature of the change and when it is to begin); and

(b) invite the employees to give their views about the impact of the proposed change on them (including any impact on their family or caring responsibilities) and also invite their representative (if any) to give their views about that impact.

29.4 The employer must consider any views given under clause 29.3(b).

29.5 Clause 29 is to be read in conjunction with any other provisions of this award concerning the scheduling of work or the giving of notice.

30. Dispute resolution

30.1 Clause 30 sets out the procedures to be followed if a dispute arises about a matter under this award or in relation to the NES.

30.2 The parties to the dispute must first try to resolve the dispute at the workplace through discussion between the employee or employees concerned and the relevant supervisor.

30.3 If the dispute is not resolved through discussion as mentioned in clause 30.2, the parties to the dispute must then try to resolve it in a timely manner at the workplace through discussion between the employee or employees concerned and more senior levels of management, as appropriate.

30.4 If the dispute is unable to be resolved at the workplace and all appropriate steps have been taken under clauses 30.2 and 30.3, a party to the dispute may refer it to the Fair Work Commission.

30.5 The parties may agree on the process to be followed by the Fair Work Commission in dealing with the dispute, including mediation, conciliation and consent arbitration.

30.6 If the dispute remains unresolved, the Fair Work Commission may use any method of dispute resolution that it is permitted by the Act to use and that it considers appropriate for resolving the dispute.

30.7 A party to the dispute may appoint a person, organisation or association to support and/or represent them in any discussion or process under clause 30.

30.8 While procedures are being followed under clause 30 in relation to a dispute:

(a) work must continue in accordance with this award and the Act; and

(b) an employee must not unreasonably fail to comply with any direction given by the employer about performing work, whether at the same or another workplace, that is safe and appropriate for the employee to perform.

30.9 Clause 30.8 is subject to any applicable work health and safety legislation.

Part 8—Termination of employment and Redundancy

31. Termination of employment

NOTE: The NES sets out requirements for notice of termination by an employer. See sections 117 and 123 of the Act.

31.1 Notice of termination by an employee

(a) Clause 31.1 applies to all employees except those identified in sections 123(1) and 123(3) of the Act.

(b) An employee must give the employer notice of termination in accordance with Table 1—Period of notice of at least the period specified in column 2 according to the period of continuous service of the employee specified in column 1.

(c) In clause 31.1(b) continuous service has the same meaning as in section 117 of the Act.

(d) If an employee who is at least 18 years old does not give the period of notice required under clause 31.1(b), then the employer may deduct from wages due to the employee under this award an amount that is no more than one week’s wages for the employee.

(e) If the employer has agreed to a shorter period of notice than that required under clause 31.1(b), then no deduction can be made under clause 31.1(d).

(f) Any deduction made under clause 31.1(d) must not be unreasonable in the circumstances.

31.2 Job search entitlement

(a) Where an employer has given notice of termination to an employee, the employee must be allowed time off without loss of pay of up to one day for the purpose of seeking other employment.

(b) The time off under clause 31.2 is to be taken at times that are convenient to the employee after consultation with the employer.

32. Redundancy

NOTE: Redundancy pay is provided for in the NES. See sections 119 to 123 of the Act.

32.1 Transfer to lower paid duties on redundancy

(a) Clause 32.1 applies if, because of redundancy, an employee is transferred to new duties to which a lower ordinary rate of pay applies.

(b) The employer may:

(c) If the employer acts as mentioned in clause 32.1(b)(ii), the employee is entitled to a payment of an amount equal to the difference between the ordinary rate of pay of the employee (inclusive of all-purpose allowances, shift rates and penalty rates applicable to ordinary hours) for the hours of work the employee would have worked in the first role, and the ordinary rate of pay (also inclusive of all-purpose allowances, shift rates and penalty rates applicable to ordinary hours) of the employee in the second role for the period for which notice was not given.

32.2 Employee leaving during redundancy notice period

(a) An employee given notice of termination in circumstances of redundancy may terminate their employment during the minimum period of notice prescribed by section 117(3) of the Act.

(b) The employee is entitled to receive the benefits and payments they would have received under clause 32 or under sections 119 to 123 of the Act had they remained in employment until the expiry of the notice.

(c) However, the employee is not entitled to be paid for any part of the period of notice remaining after the employee ceased to be employed.

32.3 Job search entitlement

(a) Where an employer has given notice of termination to an employee in circumstances of redundancy, the employee must be allowed time off without loss of pay of up to one day each week of the minimum period of notice prescribed by section 117(3) of the Act for the purpose of seeking other employment.

(b) If an employee is allowed time off without loss of pay of more than one day under clause 32.3(a), the employee must, at the request of the employer, produce proof of attendance at an interview.

(c) A statutory declaration is sufficient for the purpose of clause 32.3(b).

(d) An employee who fails to produce proof when required under clause 32.3(b) is not entitled to be paid for the time off.

(e) This entitlement applies instead of clause 31.2.

Schedule A—Classification Definitions
A.1 Operational Classifications
A.1.1 Ambulance Officer (AO)/Ambulance Paramedic (AP) is an employee who holds the qualifications of Bachelor of Health Science Degree (Paramedic) or other degree qualification applying in each State and Territory or has another equivalent accredited qualification for AO/AP recognised by the employer and has successfully completed the required clinical placements. The principal duties include assessment, treatment, care and transport of emergency and/or non-emergency patients in a pre-hospital setting.
A.1.2 Student Ambulance Officer/Paramedic (SAO)

A.1.3 Intensive Care Paramedic is an Ambulance Officer/Ambulance Paramedic who has successfully completed a Graduate Diploma of Health Science or other equivalent accredited qualification and who is paid the paramedic skills allowance set out in clause 18.2(b).
A.1.4 Station Officer/Team Manager (SO/TM) is an Ambulance Officer, who, in addition to the duties specified for an Ambulance Officer, is appointed to be in charge and manage an ambulance station and/or ambulance team.
A.1.5 Assistant Station Officer (ASO) is an Ambulance Officer, who, in addition to the duties specified for an ambulance officer, is appointed to assist a Station Officer. An ASO may also undertake clinical training duties.
A.1.6 Regional Relieving Officer (RRO) is an operational employee who is required to live away from home in order to perform routine relieving duties.
A.1.7 Ambulance Attendant (AA) is an employee who has completed the Diploma of Paramedical Science (Ambulance) or Diploma of Health Science (Emergency Care), however titled in each State or Territory and has completed all the required supervised clinical practice. An AA provides care and transport of non-emergency patients. An AA is qualified to provide a more advanced level of care and treatment to patients than a Patient Transport Officer.
A.1.8 Patient Transport Officer (PTO) is an employee who has completed a Certificate 3 in Non-emergency Client Transport or equivalent qualification and who provides basic care and transport of non-emergency patients.
A.1.9 Clinical Transport Officer (CTO) is an employee who holds a Certificate 3 in Non-emergency Client Transport or equivalent qualification and who provides transport and assistance to non-emergency patients in non-stretcher vehicles.
A.1.10 Clinical Support Officer (CSO) is an Intensive Care/Ambulance Paramedic who has a Graduate Diploma of Health Science (MICA Paramedic) or other accredited qualification for an Intensive Care/Ambulance Paramedic. The principal duties are to provide clinical support and audit, training and education for Ambulance Officers, provide an emergency response on a needs basis and clinical advice to a communications centre.
A.1.11 Duty Team Manager (DTM) is a team manager in a communications centre whose principal duty is to manage the human and physical resources of an ambulance service to maximise their effectiveness and who provides internal and external operational liaison.
A.1.12 Mechanic and Fleet Maintenance Officer (FMO) is an employee appointed to perform automotive diagnosis, repair and general maintenance duties for ambulance service and patient transport vehicles in accordance with their level of qualification, competencies and training. An FMO may be required to supervise the work of a mechanic and/or an apprentice.
A.1.13 Communications Officer is an Ambulance Officer/Ambulance Paramedic who is trained to perform supervisory, dispatch and call taking duties within a communications centre and who, in addition, is required to determine the priorities for allocation of human and physical resources and to control the work of ambulance and patient transport crews.
A.1.14 Communications Call Taker is an employee who is trained to answer emergency and non-emergency telephone calls in accordance with pre-determined guidelines and provide assistance to callers under supervision, within a communications centre. Such an employee has completed a Certificate Level 3 in Ambulance Communications (Call Taking).
A.1.15 Senior Station Officer is an Ambulance Officer appointed to manage and co-ordinate operations within a designated geographic or specialist area of an ambulance service.
A.2 Clerical and Administrative Support Classifications
A.2.1 Administrative Officer Band 1 means:

A.2.2 Administrative Officer Band 2 means:

A.2.3 Administrative Officer Band 3 means:

A.2.4 Administrative Officer Band 4 means:

Schedule B—Summary of Hourly Rates of Pay—Clerical and Administrative Support Classifications
B.1 Full-time and part-time employees—Clerical and Administrative support classifications—ordinary and penalty rates

    Employee classification

    Weekday

    Saturday and Sunday–
    all day

    Public holiday–
    all day

 

    % of minimum hourly rate

     

    100%

    150%

    250%

 

    $

    $

    $

    Administrative Officer Band 1

     

    First year

    22.38

    33.57

    55.95

    Second year

    23.33

    35.00

    58.33

    Third year and thereafter

    24.27

    36.41

    60.68

    Administrative Officer Band 2

     

    First year

    25.23

    37.85

    63.08

    Second year

    26.38

    39.57

    65.95

    Third year and thereafter

    27.54

    41.31

    68.85

    Administrative Officer Band 3

    28.86

    43.29

    72.15

    Administrative Officer Band 4

    30.57

    45.86

    76.43

NOTE: An additional shift allowance of $46.02 per rostered period of duty may be payable in accordance with clause 18.2(g).

B.2 Full-time and part-time employees—Clerical and Administrative support classifications—overtime rates

     Employee classification

    Weekday–first 2 hours

    Weekday–after 2 hours

    Saturday and Sunday– all day

    Public holiday

 

    % of minimum hourly rate

     

    150%

    200%

    200%

    250%

 

    $

    $

    $

    $

    Administrative Officer Band 1

       

    First year

    33.57

    44.76

    44.76

    55.95

    Second year

    35.00

    46.66

    46.66

    58.33

    Third year and thereafter

    36.41

    48.54

    48.54

    60.68

    Administrative Officer Band 2

       

    First year

    37.85

    50.46

    50.46

    63.08

    Second year

    39.57

    52.76

    52.76

    65.95

    Third year and thereafter

    41.31

    55.08

    55.08

    68.85

    Administrative Officer Band 3

    43.29

    57.72

    57.72

    72.15

    Administrative Officer Band 4

    45.86

    61.14

    61.14

    76.43

B.3 Casual employees—Clerical and Administrative support classifications—ordinary and penalty rates

    Employee classification

    Weekday

    Saturday and Sunday

    Public holiday

 

    % of casual hourly rate (inclusive of casual loading)

 

    125%

    175%

    200%

 

    $

    $

    $

    Administrative Officer Band 1

     

    First year

    27.98

    39.17

    44.76

    Second year

    29.16

    40.83

    46.66

    Third year and thereafter

    30.34

    42.47

    48.54

    Administrative Officer Band 2

     

    First year

    31.54

    44.15

    50.46

    Second year

    32.98

    46.17

    52.76

    Third year and thereafter

    34.43

    48.20

    55.08

    Administrative Officer Band 3

    36.08

    50.51

    57.72

    Administrative Officer Band 4

    38.21

    53.50

    61.14

   

Schedule C—Summary of Monetary Allowances

See clause 18Allowances for full details of allowances payable under this award.

C.1 Wage-related allowances:
C.1.1 The wage-related allowances in this award are based on the standard rate as defined in clause 2Definitions as the minimum weekly wage for an Ambulance Officer—Year 3 in clause 16.1(a)(iii) = $1022.60.

    Allowance

    Clause

    % of standard rate

    $

    Payable

    Continuing Education Program (CEP)/Paramedic skills allowance—CEP allowance units 1 to 4*

    18.2(c)(i)

    1.71

    17.49

    per week

    CEP/Paramedic skills allowance—CEP allowance units 5 to 6*

    18.2(c)(i)

    1.71

    17.49

    per week

    CEP/Paramedic skills allowance—CEP allowance unit 7*

    18.2(c)(i)

    2.13

    21.78

    per week

    CEP/Paramedic skills allowance—paramedic skills allowance (inclusive of CEP allowances 1 to 7)*

    18.2(c)(i)

    11.75

    120.16

    per week

    Communications centre allowance—8 hour shift

    18.2(d)(i)

    0.71

    7.26

    per 8 hour shift

    Communications centre allowance—in excess of 8 hours

    18.2(d)(ii)

    0.09

    0.92

    per hour

    Operational crewing allowances—for period of training—8 hour shift

    18.2(e)(i)

    0.47

    4.81

    per 8 hour shift

    Operational crewing allowances—for period of training—in excess of 8 hours

    18.2(e)(i)

    0.06

    0.61

    per hour

    Operational duties

    18.2(e)(ii)

    2.00

    20.45

    per week

    Operational stretcher duties

18.2(e)(iii)

    1.50

    15.34

    per 8 hour shift

    Flying allowance

    18.2(f)

    6.00

    61.36

    per 8 hour shift

    Paramedic skills allowance—ambulance service level 1*

    18.2(b)(i)

    10.58

    108.19

    per week

    Paramedic skills allowance—ambulance service level 2*

    18.2(b)(i)

    15.54

    158.91

    per week

    Paramedic skills allowance—all other employees*

    18.2(b)(ii)

    6.21

    63.50

    per week

    Shift allowance

    18.2(g)

    4.50

    46.02

    per rostered period of duty

    On-call allowance

18.2(h)

    0.33

    3.37

    per hour or part hour

    Control call allowance

    18.2(i)

    0.47

    4.81

    per hour or part hour

* These allowances apply for all purposes of this award.

C.1.2 Adjustment of wage-related allowances

C.2 Expense-related allowances

C.2.1 Adjustment of expense-related allowances

(a) At the time of any adjustment to the standard rate, each expense-related allowance will be increased by the relevant adjustment factor. The relevant adjustment factor for this purpose is the percentage movement in the applicable index figure most recently published by the Australian Bureau of Statistics since the allowance was last adjusted.

(b) The applicable index figure is the index figure published by the Australian Bureau of Statistics for the Eight Capitals Consumer Price Index (Cat No. 6401.0), as follows:

    Allowance

    Applicable Consumer Price Index figure

    Vehicle/travel allowance

    Private motoring sub-group

    Meal allowances

    Take away and fast foods sub-group

    Living away from home allowance

    Domestic holiday travel and accommodation sub-group

    Incidental expenses allowance

    Take away and fast foods sub-group

   

Schedule D—Agreement to Take Annual Leave in Advance
Link to PDF copy of Agreement to Take Annual Leave in Advance.

Name of employee: _____________________________________________

Name of employer: _____________________________________________

The employer and employee agree that the employee will take a period of paid annual leave before the employee has accrued an entitlement to the leave:

The amount of leave to be taken in advance is: ____ hours/days

The leave in advance will commence on: ___/___/20___

Signature of employee: ________________________________________

Date signed: ___/___/20___

Name of employer representative: ________________________________________

Signature of employer representative: ________________________________________

Date signed: ___/___/20___

[If the employee is under 18 years of age - include:]

I agree that:

if, on termination of the employee’s employment, the employee has not accrued an entitlement to all of a period of paid annual leave already taken under this agreement, then the employer may deduct from any money due to the employee on termination an amount equal to the amount that was paid to the employee in respect of any part of the period of annual leave taken in advance to which an entitlement has not been accrued.

Name of parent/guardian: ________________________________________

Signature of parent/guardian: ________________________________________

Date signed: ___/___/20___

   

Schedule E—Agreement to Cash Out Annual Leave
Link to PDF copy of Agreement to Cash Out Annual Leave.

Name of employee: _____________________________________________

Name of employer: _____________________________________________

The employer and employee agree to the employee cashing out a particular amount of the employee’s accrued paid annual leave:

The amount of leave to be cashed out is: ____ hours/days

The payment to be made to the employee for the leave is: $_______ subject to deduction of income tax/after deduction of income tax (strike out where not applicable)

The payment will be made to the employee on: ___/___/20___

Signature of employee: ________________________________________

Date signed: ___/___/20___

Name of employer representative: ________________________________________

Signature of employer representative: ________________________________________

Date signed: ___/___/20___

Include if the employee is under 18 years of age:

Name of parent/guardian: ________________________________________

Signature of parent/guardian: ________________________________________

Date signed: ___/___/20___

   

Schedule F—Part-day Public Holidays
F.1 This schedule operates where this award otherwise contains provisions dealing with public holidays that supplement the NES.
F.2 Where a part-day public holiday is declared or prescribed between 7.00 pm and midnight on Christmas Eve (24 December in each year) or New Year’s Eve (31 December in each year) the following will apply on Christmas Eve and New Year’s Eve and will override any provision in this award relating to public holidays to the extent of the inconsistency:

F.3 An employer and employee may agree to substitute another part-day for a part-day that would otherwise be a part-day public holiday under the NES.
F.4 This schedule is not intended to detract from or supplement the NES.