Introduction
As part of the 4 yearly review, the Contract Call Centres Award 2010 (MA000023) was reviewed by a Full Bench of the Commission.
Content
Current copy of the Contract Call Centres Award 2020
| Organisation | Document title | Document date | Date uploaded |
|---|---|---|---|
| Fair Work Commission | Determination | 12 June 2020 | 12 June 2020 |
| Fair Work Commission | Decision - [2020] FWCFB 3074 | 12 June 2020 | 12 June 2020 |
| Fair Work Commission | Determination - Contract Call Centres Award 2020 | 27 April 2020 | 27 April 2020 |
| Fair Work Commission | Decision - [2020] FWCFB 1814 | 27 April 2020 | 27 April 2020 |
| Fair Work Commission | Statement - [2020] FWCFB 1827 | 07 April 2020 | 07 April 2020 |
| Fair Work Commission | Decision - [2020] FWCFB 1541 | 23 March 2020 | 23 March 2020 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award - changes tracked - 19 February 2020 | 19 February 2020 | 19 February 2020 |
| Fair Work Commission | Draft award variation determination - Contract Call Centres Award - 19 February 2020 | 19 February 2020 | 19 February 2020 |
| Fair Work Commission | Decision - [2020] FWCFB 690 | 14 February 2020 | 14 February 2020 |
| Fair Work Commission | Decision - [2019] FWCFB 8569 | 24 December 2019 | 24 December 2019 |
| Fair Work Commission | Transcript - 18 December - Tranche 2 awards | 18 December 2019 | 19 December 2019 |
| Fair Work Commission | Notice of listing - 18 December 2019 - Tranche 2 awards - video links amended | 02 December 2019 | 16 December 2019 |
| Fair Work Commission | Statement - [2019] FWCFB 8398 | 11 December 2019 | 11 December 2019 |
| Community and Public Sector Union | Submission in reply - Tranche 2 - exposure draft | 09 December 2019 | 09 December 2019 |
| Australian Business Industrial and NSW Business Chamber | Submission - Tranche 2 - exposure drafts | 27 November 2019 | 28 November 2019 |
| Australian Industry Group | Submission - Tranche 2 - exposure drafts | 27 November 2019 | 28 November 2019 |
| Fair Work Commission | Correspondence - extension of time - Tranche 2 awards | 21 November 2019 | 21 November 2019 |
| Fair Work Commission | Decision - [2019] FWCFB 6935 | 14 October 2019 | 14 October 2019 |
| Fair Work Commission | Exposure draft – Contract Call Centres Award– changes tracked | 14 October 2019 | 14 October 2019 |
| Fair Work Commission | Draft award variation determination – Contract Call Centres Award | 14 October 2019 | 14 October 2019 |
| Fair Work Commission | Decision - [2019] FWCFB 6861 | 14 October 2019 | 14 October 2019 |
| Fair Work Commission | Transcript - 9 October 2019 | 10 October 2019 | 11 October 2019 |
| Fair Work Commission | Statement - [2019] FWCFB 6899 | 08 October 2019 | 08 October 2019 |
| Fair Work Commission | AM2019/17 - notice of listing - 9 October 2019 - amended | 08 October 2019 | 08 October 2019 |
| Australian Industry Group | Submission in reply - multiple awards - exposure drafts | 23 September 2019 | 23 September 2019 |
| Fair Work Commission | Decision - [2019] FWCFB 6077 | 02 September 2019 | 02 September 2019 |
| Fair Work Commission | AM2014/1 and AM2016/15 - notice of listing - 29 April 2019 - further amended | 18 April 2019 | 23 April 2019 |
| Australian Business Industrial and the NSW Business Chamber | Submission - exposure drafts - multiple awards | 29 March 2019 | 01 April 2019 |
| Community and Public Sector Union | Submission - Group 3 Awards - exposure drafts | 29 March 2019 | 29 March 2019 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award - revised | 01 March 2019 | 01 March 2019 |
| Fair Work Commission | AM2014/1 - notice of listing - 3 April 2019 - amended | 28 February 2019 | 01 March 2019 |
| Fair Work Commission | Statement - [2019] FWC 1262 | 28 February 2019 | 28 February 2019 |
| Fair Work Commission | Statement - [2019] FWC 932 | 13 February 2019 | 13 February 2019 |
| Fair Work Commission | Statement - [2019] FWC 717 | 06 February 2019 | 07 February 2019 |
| Fair Work Commission | Statement - [2018] FWC 7869 | 24 December 2018 | 24 December 2018 |
| Fair Work Commission | Decision - [2018] FWCFB 7145 | 23 November 2018 | 23 November 2018 |
| Fair Work Commission | Determination | 18 October 2018 | 18 October 2018 |
| Fair Work Commission | Decision - [2018] FWCFB 6368 | 15 October 2018 | 15 October 2018 |
| Australian Business Industrial and the NSW Business Chamber | Submission - casual employees - Workpac decision | 24 September 2018 | 25 September 2018 |
| Fair Work Commission | Decision - [2018] FWCFB 1405 | 13 March 2018 | 13 March 2018 |
| Community and Public Sector Union | Submission - abandonment of employment | 04 September 2017 | 04 September 2017 |
| Australian Business Industrial and NSW Business Chamber | Correspondence and correspondence in reply from FWC - extension of time | 04 August 2017 | 04 August 2017 |
| Australian Industry Group | Submission - group 3 decision - all purpose allowances - occupational health and safety - revised exposure drafts | 02 August 2017 | 03 August 2017 |
| CFMEU - Construction and General Division | Submission - group 3 decision - all purpose allowances - occupational health and safety | 31 July 2017 | 31 July 2017 |
| Australian Manufacturing Workers' Union | Submission - group 3 decision - all purpose allowances - occupational health and safety | 28 July 2017 | 31 July 2017 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award 2015 - further revised | 19 July 2017 | 19 July 2017 |
| Fair Work Commission | Decision - [2017] FWCFB 3433 | 06 July 2017 | 06 July 2017 |
| Fair Work Commission | Amended Report to the Full Bench | 30 May 2017 | 30 May 2017 |
| Fair Work Commission | Correspondence in reply from FWC - Report to the Full Bench | 30 May 2017 | 30 May 2017 |
| Australian Industry Group | Submission - Report to the Full Bench | 29 May 2017 | 29 May 2017 |
| Fair Work Commission | Report to the Full Bench | 19 May 2017 | 19 May 2017 |
| Community and Public Sector Union and others | Correspondence - report back - classification structure | 18 May 2017 | 19 May 2017 |
| Australian Industry Group | Correspondence - report back - classification structure | 05 October 2016 | 06 October 2016 |
| Fair Work Commission | Transcript - 2 September 2016 | 07 September 2016 | 07 September 2016 |
| Australian Industry Group | Submission - all awards - general issues in exposure drafts | 31 August 2016 | 02 September 2016 |
| Fair Work Commission | Exposure draft - revised | 16 August 2016 | 16 August 2016 |
| Fair Work Commission | Summary of submissions - revised | 16 August 2016 | 16 August 2016 |
| Fair Work Commission | Notice of listing - 2 September 2016 | 28 July 2016 | 29 July 2016 |
| Fair Work Commission | Transcript - 20 July 2016 | 20 July 2016 | 28 July 2016 |
| Fair Work Commission | Transcript - 26 May 2016 | 26 May 2016 | 28 July 2016 |
| Fair Work Commission | Further report to the Full Bench | 21 July 2016 | 22 July 2016 |
| Fair Work Commission | Notice of listing - amended | 19 July 2016 | 19 July 2016 |
| Fair Work Commission | Notice of listing - 20 July 2016 | 06 July 2016 | 06 July 2016 |
| Fair Work Commission | Transcript - 6 June 2016 | 06 June 2016 | 09 June 2016 |
| Australian Services Union | Correspondence - exposure draft | 03 June 2016 | 03 June 2016 |
| Fair Work Commission | Notice of listing - 6 and 7 June 2016 - amended | 02 June 2016 | 02 June 2016 |
| Fair Work Commission | Summary of submissions - further revised | 01 June 2016 | 01 June 2016 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award 2015 - further revised | 01 June 2016 | 01 June 2016 |
| Fair Work Commission | Notice of listing - 6 and 7 June 2016 | 26 May 2016 | 26 May 2016 |
| Fair Work Commission | Further report to the Full Bench | 26 May 2016 | 26 May 2016 |
| Fair Work Commission | Notice of Listing - 26 May 2016 | 20 May 2016 | 20 May 2016 |
| Fair Work Commission | Summary of submissions - revised | 18 May 2016 | 18 May 2016 |
| Fair Work Commission | Notice of listing - 19 May 2016 - CANCELLED | 16 May 2016 | 16 May 2016 |
| Fair Work Commission | Draft Report to the Full Bench | 12 May 2016 | 12 May 2016 |
| Fair Work Commission | Transcript - 29 April 2016 | 29 April 2016 | 12 May 2016 |
| Fair Work Commission | Notice of listing - 19 May 2016 | 11 May 2016 | 11 May 2016 |
| Australian Federation of Employers and Industries | Submission in reply - exposure drafts | 06 May 2016 | 09 May 2016 |
| Australian Industry Group | Submission in reply - exposure drafts | 08 May 2016 | 09 May 2016 |
| Australian Business Industrial and the NSW Business Chamber | Submission in reply - exposure drafts | 06 May 2016 | 09 May 2016 |
| Business SA | Correspondence and correspondence in reply from FWC | 04 May 2016 | 04 May 2016 |
| Fair Work Commission | Further report to the Full Bench | 02 May 2016 | 02 May 2016 |
| Australian Industry Group | Correspondence - exposure drafts | 28 April 2016 | 28 April 2016 |
| Fair Work Commission | Summary of submissions | 27 April 2016 | 27 April 2016 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award 2015 - revised | 27 April 2016 | 27 April 2016 |
| Fair Work Commission | Notice of listing - 29 April 2016 - amended | 26 April 2016 | 26 April 2016 |
| Fair Work Commission | Transcript - 21 April 2016 | 21 April 2016 | 26 April 2016 |
| Fair Work Commission | Report to the Full Bench | 22 April 2016 | 22 April 2016 |
| Fair Work Commission | Notice of listing - 21 April 2016 - further amended | 20 April 2016 | 20 April 2016 |
| Fair Work Commission | Notice of listing - 21 April 2016 - amended | 19 April 2016 | 19 April 2016 |
| Australian Industry Group | Submission - exposure drafts | 14 April 2016 | 18 April 2016 |
| Australian Business Industrial and the NSW Business Chamber | Submission - exposure drafts | 15 April 2016 | 15 April 2016 |
| Australian Federation of Employers and Industries | Submission - exposure drafts | 15 April 2016 | 15 April 2016 |
| The Australian Workers' Union | Correspondence and correspondence in reply from FWC | 14 April 2016 | 14 April 2016 |
| Fair Work Commission | Notice of listing - 21 and 29 April 2016 | 08 April 2016 | 08 April 2016 |
| Fair Work Commission | Summary of proposed variations - group 3 - amended and republished | 24 March 2016 | 04 April 2016 |
| Fair Work Commission | Statement - [2016] FWC 1838 | 23 March 2016 | 23 March 2016 |
| Australian Industry Group | Correspondence - proposed timeline | 03 March 2016 | 04 March 2016 |
| Fair Work Commission | Statement - [2016] FWC 1191- correction | 01 March 2016 | 02 March 2016 |
| Fair Work Commission | Revised summary of proposed variations - group 3 and 4 awards | 24 February 2016 | 24 February 2016 |
| Fair Work Commission | Statement - [2016] FWC 1191 | 24 February 2016 | 24 February 2016 |
| Fair Work Commission | Exposure draft - Contract Call Centres Award 2015 | 18 December 2015 | 18 December 2015 |
| Fair Work Commission | Comparison of exposure draft to modern award | 18 December 2015 | 18 December 2015 |
| Fair Work Commission | Transcript - 14 December 2015 | 15 December 2015 | 15 December 2015 |
| Fair Work Commission | Summary of proposed variations - substantive claims - groups 3 and 4 | 11 December 2015 | 11 December 2015 |
| Fair Work Commission | Notice of listing - 14 December 2015 - further amended | 10 December 2015 | 10 December 2015 |
| Fair Work Commission | Proposed schedule - mention - 14 December 2015 - group 3 and 4 awards | 10 December 2015 | 10 December 2015 |
| Australian Services Union | Submission - substantive claims | 12 November 2015 | 08 December 2015 |
| Fair Work Commission | Notice of listing - amended - 14 December 2015 | 03 December 2015 | 03 December 2015 |
| Fair Work Commission | Notice of listing - 14 December 2015 | 26 November 2015 | 26 November 2015 |
| Fair Work Commission | Notice of listing - 14 December 2015 | 26 November 2015 | 26 November 2015 |
| Fair Work Commission | Notice of listing - 14 December 2015 | 26 November 2015 | 26 November 2015 |
| CPSU | Submissions - response to FWO - 2 March 2015 | 19 November 2015 | 19 November 2015 |
| Australian Industry Group | Submission - substantive claims | 12 November 2015 | 12 November 2015 |
| Fair Work Commission | Directions | 02 November 2015 | 02 November 2015 |
| Association of Australian Medical Research Institutes | Correspondence - draft directions | 29 October 2015 | 29 October 2015 |
| Fair Work Commission | Statement - [2015] FWC 7253 | 21 October 2015 | 22 October 2015 |
| Fair Work Commission | Full Bench decision - [2015] FWCFB 4658 - ordinary hourly rate of pay | 13 July 2015 | 14 July 2015 |
| Fair Work Commission | Revised summary of submissions | 13 April 2015 | 13 April 2015 |
| Fair Work Commission | Transcript - 30 March 2015 | 30 March 2015 | 01 April 2015 |
| Fair Work Commission | Summary of proposed variations | 27 March 2015 | 27 March 2015 |
| Fair Work Commission | Notice of listing - 30 March 2015 - amended | 19 March 2015 | 19 March 2015 |
| Fair Work Ombudsman | Correspondence - issues paper - group 3 and 4 awards | 02 March 2015 | 03 March 2015 |
| Australian Services Union | Submission | 02 March 2015 | 03 March 2015 |
| Australian Industry Group | Submission | 02 March 2015 | 02 March 2015 |
| Fair Work Commission | Notice of listing - 30 March 2015 | 25 February 2015 | 25 February 2015 |
| Community and Public Sector Union | Outline of submissions | 02 February 2015 | 02 February 2015 |
| Fair Work Commission | Notice of listing - 10 February 2015 - Cancelled | 23 January 2015 | 23 January 2015 |
| Fair Work Commission | Statement - [2015] FWC 618 | 23 January 2015 | 23 January 2015 |
| Fair Work Commission | Notice of Listing - 10 February 2015 | 13 January 2015 | 13 January 2015 |
| Fair Work Commission | Full Bench decision Award stage exposure drafts Group 1A and 1B General drafting alleged inconsistencies with NES | 23 December 2014 | 02 January 2015 |
| Fair Work Commission | Statement - [2014] FWC 8985 | 11 December 2014 | 11 December 2014 |
| Fair Work Commission | Statement [2014] FWC 8575 | 28 November 2014 | 28 November 2014 |
| Fair Work Commission | Transcript - 18 November 2014 | 18 November 2014 | 20 November 2014 |
| Fair Work Commission | Notice of listing - 18 November 2014 | 31 October 2014 | 31 October 2014 |